Galat maal aaya? 30 din mein wapas.
When you can return goods, how to do it, and how refunds and cancellations work. Last updated: 11 October 2026.
1. When you can return
- Within 30 days of dispatch.
- For a reason from the list in the app, such as damaged goods, wrong design, wrong colour, wrong size or short quantity.
- Goods must be unused, with tags and packing as received.
2. How to return
- In the app, open Account → Maal wapas, choose the order, the boxes or pieces, and the reason.
- Add photos (needed for damage, wrong goods and wrong colour) and a short description.
- A BazaarPro admin reviews every return and approves or rejects it with a reason. Only admins decide returns.
- If approved, we arrange the pick-up and pay the return transport.
- Our godown checks the goods when they arrive.
3. What you get back
After the goods are checked, a credit note is issued to your BazaarPro account for the accepted goods, and it is used against your bills. If you would rather have the money back, ask us; an admin will arrange a refund to the original payment method or by bank transfer.
4. Refunds
- Refunds of online payments go back to the original payment method. Banks usually take 5 to 7 working days after we start the refund.
- If you pay twice or pay more than the bill, the extra is kept as account credit for your next order unless you ask for a refund.
- Cash-on-delivery amounts collected by the courier are refunded by bank transfer.
5. Cancelling an order
- You can ask to cancel an order before it is packed. Contact us on WhatsApp or orders@bazaarpro.co.in with the order number.
- An advance that was not paid in full within the 30-minute hold releases the stock automatically.
- Once an order is packed or dispatched, it cannot be cancelled; you can return it under this policy.
- Money paid on a cancelled order is kept as account credit, or refunded if you ask.
6. Not accepted
Goods that are used, washed, altered, or missing tags; returns after 30 days of dispatch; and quantities more than were shipped.
7. Help
WhatsApp +91-9310887200 or email orders@bazaarpro.co.in. Not happy with a decision? Write to the Grievance officer.
Who we are
BazaarPro is run by Govind Gopal Fabrics LLP, GSTIN 07AARFG3240R1ZS, IX/25 Main Road, Kailash Nagar, Gandhi Nagar, Delhi 110031. Phone and WhatsApp: +91-9310887200. All contact details →
Other policies: Terms · Returns, refunds and cancellation · Shipping and delivery · App privacy · Website privacy · Grievance officer · Delete your account