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1. Who this policy is for

The BazaarPro app is for businesses: retailers, wholesalers and shop owners who buy goods for resale. It is not meant for children and is not used for personal shopping. This policy covers the BazaarPro Android app and the services behind it. The website has its own short website privacy note.

2. What we collect

• Account details: your mobile number (used to sign in with a one-time password), your name, and your shop name.
• Business and KYC details: shop address and PIN code, GSTIN if you have one, and the identity or business documents you choose to upload so we can approve your account. If you give an Aadhaar number, we keep only its last 4 digits.
• Orders and payments: your carts, orders, invoices, payments, returns, credit notes, points and the transport or courier you choose. Card, UPI and net-banking details are handled by our payment partner, Razorpay; we receive only the payment status and reference, never your card number or UPI PIN.
• Messages with us: requests for help, return reasons and photos, and anything you send us on WhatsApp, email or phone.
• Device and app data: a notification token so we can send order updates, your app version and device type, and security logs (such as sign-in time).
• App usage and performance: which screens are used and how fast the app runs, collected through Google Firebase Analytics and Performance Monitoring. Firebase Analytics also works out your approximate location (city or region) from your internet (IP) address. We use this only to improve the app, never for advertising.
• We do not collect your contacts, photos (other than the ones you upload), precise location or advertising ID.

3. Why we use it

• To create and approve your business account, and to show rates only to approved shops.
• To take, pack, bill and deliver your orders, issue GST invoices, record payments and run your account (including credit, if an admin has approved it for you).
• To handle returns, credit notes, points and schemes.
• To send you order, payment and account notifications. Marketing messages (new designs, offers) are sent only if you agree, and you can stop them at any time in the app.
• To keep the service secure, prevent fraud and meet our legal duties (for example GST and tax records).

4. Who we share it with

We do not sell your data. We share only what is needed with:

• Cloud hosting and app analytics: Google Firebase / Google Cloud, which stores and runs the app's data and measures app usage and performance.
• Payments: our payment gateway partner (Razorpay), to take online payments and refunds. During checkout, its software may check which UPI and payment apps are installed on your phone, only to show them as payment options.
• Delivery: the courier (such as Delhivery or Shiprocket) or the transporter you choose, who receive your name, shop address, phone and parcel details.
• Messaging: SMS, push notification and WhatsApp services that deliver our messages to you.
• Meta (WhatsApp, Facebook, Instagram): our WhatsApp messages are sent through Meta's WhatsApp Business Platform. Only if you say yes to ads measurement in the app, we also share a few app and order events (such as app opened, signed up, order placed) with Meta, with your phone number in coded (hashed) form, to measure and improve our ads on Facebook and Instagram. We never share rates, bills or your documents with Meta for ads. You can switch this off any time in the app (Account) or by writing to us.
• Authorities: tax, legal or government bodies when the law requires it.

Inside BazaarPro, staff see only what their job needs. For example, godown staff do not see money details, and only the accountant and admins see your account statement.

5. How long we keep it

• Account and KYC details: while your account is open. After you delete your account, they are removed within 30 days, except what the law makes us keep.
• Invoices, payments, credit notes and other accounting records: for up to 8 years, as GST and income-tax laws require.
• Security logs: for a limited time, only as long as needed to keep the service safe.

6. Your rights

Under the Digital Personal Data Protection Act, 2023 and other Indian law, you can:

• ask what personal data we hold about you and how we use it;
• correct or update your details (most can be changed in the app under Account);
• withdraw consent for marketing messages at any time;
• ask us to delete your account and data (see Delete your account);
• nominate another person to act for you in case of death or incapacity;
• complain to our Grievance Officer, and if you are not satisfied, to the Data Protection Board of India.

7. Security

Data travels over encrypted connections and is stored on Google Cloud with access controls. Identity documents are private to authorised staff, and each staff action on your account is logged. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.

8. Changes to this policy

If we change this policy, we will update the date above and show a notice in the app before the change applies to you.

9. Contact and grievance

Grievance Officer: Yash Mittal, Govind Gopal Fabrics LLP. Email grievance@bazaarpro.co.in. For app help: help@bazaarpro.co.in. Details on the Grievance officer page.

Who we are

BazaarPro is run by Govind Gopal Fabrics LLP, GSTIN 07AARFG3240R1ZS, IX/25 Main Road, Kailash Nagar, Gandhi Nagar, Delhi 110031. Phone and WhatsApp: +91-9310887200. All contact details →

Other policies: Terms · Returns, refunds and cancellation · Shipping and delivery · App privacy · Website privacy · Grievance officer · Delete your account